Frequently asked questions
Here are the answers to some frequently asked questions to help you navigate the Welcome Desk website. This will allow you get your bearings so that you can make full use of the platform throughout your period of study or research at Sorbonne University.
Your most frequent questions
Your request will be dealt with by the Welcome Desk team within the International and European Affairs Office. They will answer you directly or direct you to the appropriate faculty or inter-faculty service. An agent will get in touch with you by e-mail or may suggest a telephone conversation, or even a meeting on one of the campuses.
You can contact the Welcome Desk if you have any questions about your mobility experience at Sorbonne University. The team is on hand to direct you to the appropriate service, explain the steps to take or offer advice. However, it is not in a position to complete these steps on your behalf.
The Welcome Desk website is designed for Sorbonne University’s international community. It supports students, faculty members, and researchers with their administrative procedures to ensure they enjoy the best possible conditions during their academic stay. The Sorbonne University website, on the other hand, is intended for the entire university community and covers all topics that may be of interest to it.
Several ways of accessing the information on the Welcome Desk website are provided so that you can find what you’re looking for in a way that suits your needs and preferences. You can complete a personalised navigation checklist, based on your profile or the stage you are at in your mobility experience, to help you find out about the procedures you’re interested in. You can also focus on “The essentials” or explore all the content available via the site's mega-menu at the top left of every page.
The Your checklist tool allows you to personalise your journey through the site's content. There are four steps to using it:
- Start by indicating whether you come under the student profile or the lecturer and researcher profile to activate a checklist tailored to your situation.
- Then, specify the stage you are at in your mobility experience: before your arrival, during your stay in France or before your departure.
- Select the pages you want to view first from the suggestions.
- Finally, use your personalised checklist to start your browsing journey.
You can return to the configuration page at any time to edit your selections. In addition, a generic checklist is available to download in PDF format for a quick overview of the main actions to be taken based on your profile.
Currently, the Welcome Desk is focused on students and research and teaching staff. It will contain information on administrative staff mobility in its second version, scheduled for September 2026. If you are an international member of the administrative staff, do not hesitate to consult the general information available on the Welcome Desk website. Although the portal does not yet target this audience, some of the content may already be of use to you.
A section of the Welcome Desk is dedicated to events likely to be of interest to international visitors. When the Welcome Desk is the organiser, you can register directly from the advert using your university email address. Events organised by other Sorbonne University departments may also be published there. In these cases, you can register directly with the organiser via the link on the event page.
